Last updated: July 2026. This policy covers sense.sellu.us and orders arranged through it.
Who we are
SENSE Personal Care is a haircare brand based in Colombia. For anything relating to your personal data, contact sensepersonalcare@gmail.com or WhatsApp +57 301 189 8911.
What this site collects
This site does not have a user-account system and does not process payments. Specifically:
- Your cart is stored only in your own browser (localStorage). It never reaches our servers, and clearing your browser data deletes it.
- Search terms you type are used to return results on the page and are not stored against you.
- The newsletter field in the footer captures an email address only if you submit it.
What we receive when you order
Orders are completed over WhatsApp. When you check out, your cart contents are placed into a WhatsApp message that you send. From that point we receive whatever you share in that conversation — typically your name, phone number, delivery address and order contents. We use it to fulfil the order and nothing else.
WhatsApp is operated by Meta and processes that conversation under its own privacy policy, which we do not control.
What we never do
- We do not sell, rent or trade your personal data.
- We do not ask for card numbers, bank details or passwords over WhatsApp or email.
- We do not use your order data for automated profiling.
Retention
Order conversations are kept for as long as needed to service the order and to honour returns and warranty claims. You can ask us to delete your data at any time, except where we are required to keep transaction records.
Your rights
You can ask us to show you the data we hold, correct it, delete it, or stop contacting you. Write to sensepersonalcare@gmail.com and we will respond within 15 business days.
Cookies
This site sets no advertising or tracking cookies. The only browser storage it uses is the localStorage entry that remembers your cart.
Changes
If this policy changes, the date at the top of this page changes with it.